Challenges in Running Odoo
Access rights constraints
A change in the structure of the organization can cause a discrepancy between user access rights and the tasks they need to do in their new position.
Failed to import/export data
Import data can be very devastating if you don't have the knowledge of how to do it. More data to be imported need special treatment out of ordinary way.
Human errors in ERP usage can cause problems such as data input errors, inaccurate reports, or module configuration issues.
ERP performance decrease
As the amount of data or operational complexity increases may cause performance degradation affecting response time or data processing.
Irrelevance existing features
Changes in business processes will have an impact on the irrelevance of features or flows in the existing system. So system adjustments are crucial to maintain its function and effectiveness
Like any other software, ERP is also subject to bugs or system errors. This can include problems with displaying the user interface, errors while processing transactions, or interruptions in the functionality of certain modules.
Scope of Our Service
Functional Support Session
We will help you with day-to-day ERP functionality questions
Our team will guide you through our ticketing system to ensure the desired output
By purchasing Arkana Support-package, you can have a pro-longed bug-fixing period
Should something happened with your customized ERP, our team will help you to find the problem find a suitable solution
Data Import & Migration
If you use more than one system to support your business processes, you may need to migrate data from another system to Odoo.
Arkana support team can help you to ensure the process of data migration from other systems to Odoo can run smoothly and quickly.
Minor Development & Adjustment
Should you need adjustment to your current system, Arkana Support team might should be able to handle the request (With MH Purchase)
Within scope: Field addition, Report development, etc.
Monthly Closing Period Assistance
We know how important it is to close your monthly financial period as fast as possible.
It involves collating, reviewing, and reconciling all financial transactions for the month, which can be a lengthy and complex process
Our support team will help you speed-up the process and help you to close your monthly financial period as fast as possible
Your Suppport Roadmap
1. System Audit
If Arkana was not the one who assist you with the implementation process, we will examine your ERP focusing on the architecture, custom modules. review related documentation, and run basic functional and performance tests.
2. Output settings
We need to understand your expectation. Therefore our support team will try to reach you and your team for further discussion on your output priorities.
3. Maintenance Proposal
Based on the last sections, our team will map out the scope of required services and formulate the objectives and requirements.
4. Project Handover
Supposedly we have an agreement on the terms of support, our team will guide you through the support-deployment initial phase & initiate communication with stake holders from your side.
5. Beginning of support
Following the handover, we will run issue analysis and bug fixes, on-demand and scheduled maintenance activities, and submit regular status reports.
What we do:
Support for the implementation of E-RUPS, E-RUPS data collection, as well as the development of new features that support ERUPS activities.
- E-RUPS activities run well without any problems
- Odoo can run according to the needs of new business processes
- The data collection process runs smoothly and on time
What we do:
Monthly closing assistance for sales orders, importing data to odoo regularly, synchronizing marketplace data with odoo.
- Accurately synchronized data between marketplace and odoo
- Data import runs smoothly
by maintain the system in top shape.